Shipping and Returns
Shipping is FREE in North America via USPS postal service or UPS where applicable.
For all International Shipping Requests please call our Head Office at 1-800-361-1387 or email firstname.lastname@example.org
Product Guarantee and Returns Policy
All products except as noted below** are sold with a 30 Day Money Back Guarantee. If you are not completely satisfied, you may exchange or return the item for a refund of the purchase price less 15% re-stocking fee, shipping and handling. Items must be in new condition. Prepaid shipping costs and handling will also be deducted from the refund. All returns must be postmarked within 30 days of invoice date.
Please note: Damaged, soiled, worn or abused items are not eligible for refund.
**Insoles, mattress pads, face masks and pet & equine products are not eligible for refund due to health regulations.
How to Return Products:
Returned items must be prepaid and sent by US Post. We suggest you purchase insurance for your own protection. We will credit your account, after we have received back the item. Do not use UPS, FedEx couriers etc. to return items.
Important Steps – Call Magna-Pak for return authorization "before" returning a product. You will be given the address for Magna-Pak’s Return department. Call 1-800-361-1387 for return instructions. If this protocol is not followed, a refund will not be granted.
Hours of operation & Location:
Magna-Pak Inc. 1-800-361-13857
Monday-Friday 9-6, Saturday 10am-3pm EST